Policies | happymindsmusic

HMSM POLICIES

Tuition

The monthly tuition rate is fixed and is based on 4 lessons per month.
The auto-pay set up is based on how many lessons you have reserved with the instructor in the HMSM calendar.

For example: If you've revered 40 lessons with the instructor, your account will be scheduled for 10 times auto-pay for 10 months.

The tuition will be charged automatically to the credit card saved on the account on the 1st of the month.
No adjustment to monthly tuition will be made or credits/refund given for student cancellation of lessons.
If credit card information is not provided for automatic payment, the parent/guardian will be responsible for the timely payment of the tuition.
- Tuition must be received by the 10th of the month.
- A late payment penalty fee of $15, plus any unpaid lessons attended so far, will be charged to the account if tuition is not received by 12:00 am on the 10th of the month. All remaining scheduled lessons for the month will be cancelled automatically and the student will lose their lesson’s time slot.
- Stop or a failure to make the automatic payment can result in losing your lesson spot.

Cancellation of Lessons

Rescheduling or cancellation of lessons shall not be made directly with the instructor. Any rescheduling or cancellation made through the instructor will not become effective.
Rescheduling or cancellations must be done by email to , or via the WellnessLiving account. Contacting the school by phone and leaving a voicemail message is not an acceptable form of rescheduling or cancelling lessons.
Cancellation must be made a minimum of 18 hours prior to the scheduled lesson.
The lesson will be forfeited if the cancellation is made less than 6 hours prior to the scheduled lesson.
Lessons that are cancelled less than 18 hours prior to the scheduled lesson will automatically incur a $20 late cancellation fee, no exceptions.
The student will receive 44 reserved lessons with the instructor in the academic year based on the HMSM calendar; there is no need to make up the lesson for school closure days and holidays.
Rewards point will be deducted for each student self-cancellation.
A lesson will be eligible to save on your account only if it is cancelled at least 18 hours prior to the scheduled lesson time.
There will be no make-up lesson or refund for missing or cancelling attendance for group lessons.
Rescheduling of a lesson will be accommodated based on the instructor’s availability and available rooms.
All remaining lessons in the student's account must be scheduled within the same school year. Any lesson remaining in the student’s account after the third Saturday in August will expire and become nullified.
A lesson that is cancelled by the school due to an instructor’s absence or other reasons can either be rescheduled as a make-up lesson or can be issued as a credit toward the next month's tuition.
It is the responsibility of the parent(s)/guardian(s) to keep track of the student’s remaining lessons.

Late Arrival to Lessons

Students are expected to arrive on time for their scheduled lessons.
Students who arrive up to 15 minutes late to their lessons will not be given extra lesson time beyond the scheduled end time of their lessons. This is done to maintain the schedule of other students who have arrived on time for their lessons.
No make-up lesson, refund or additional lesson time will be given to compensate for the shortened lesson due to late arrivals, except when the shortened lesson is due to late arrival of the instructor.

No-Show

Student attendance is considered “no-show” if a student is more than 15 minutes late for their scheduled lesson or fails to show up for a scheduled lesson without cancellation (see cancellation policies above).
A no show - The lesson will be forfeited and counted as used lesson; no makeup.

Appointment Reminders

Appointment reminders are sent to the email address on file 24 hours before the start of the scheduled lesson. It is the parent’s or legal guardian’s responsibility to keep track of the student’s lesson schedule and check email for lesson reminders. Please check the junk mail folder for the reminder emails if they do not show up in the email inbox.
Please note that if you have not received a reminder for any reason you can still access your WellnessLiving account to check the scheduled lessons.
It is the parent(s) or legal guardian’s responsibility to keep your account with up-to-date contact and credit card payment information by notifying the school or update the information on the WellnessLiving website.

Lesson Duration

Lessons are 30, 45 or 60 minutes in duration and are scheduled back-to-back from each other. It shall be understood that not a 100% of the lesson duration will be devoted to teaching and that instructors may spend up 10 minutes during and before the end of the lesson to add lesson notes and assignments to the student’s HMSM Music Journal©.
Make-up credits, refund or additional lesson time will not be given to lessons that start and ends on time even if the instructor does not spend 100% of the lesson duration providing instructions.
Sometimes instructors may, at their own discretion, choose to give the student a longer lesson than what is scheduled, at no additional cost to the student. The instructors are in no way obligated or be expected to spend the additional time with the student each and every time.

Substitute Instructors

In the event, an instructor is absent, HMSM reserves the right to provide a substitute instructor for teaching the lessons. HMSM is not required to notify parents or legal guardians of the change of instructor.
HMSM reserves the right to change instructors for a private and group lesson at any time.
Request to change instructor or for cancellation due to change of instructor will not be accepted. Failing to show up for the lesson due to change of instructor will be treated as “no-show” (see policy above for No-Show).

Insufficient Class Enrollment/Cancellation

If any group lessons or class has insufficient enrollment, HMSM reserves the right to cancel the class or offer the class with an adjusted tuition rate, length and/or the number of classes.

Inclement weather

If the school is closed due to inclement weather, the student will be given the option of taking the lesson remotely at home or be invited to attend special make-up group lessons.

Holiday Closures

HMSM holiday/break closures mirror the Bellevue School District Calendar. No make-up lessons are given for holiday closures. You will be notified in advance of any exceptions.

Discontinue Lessons & Tuition Refund Policy

To discontinue lessons at HMSM, written notification must be submitted via email to a minimum of 15 days prior to the month that students wish to stop lessons, except newly enrolled student may discontinue lessons by cancelling the first lesson according to rules under Cancellation of Lessons. If notification to discontinue lessons is received less than 15 days before the end of the month, the lesson will stop at the end of the following month.
Tuition payment will be fully refunded for newly enrolled students if cancellation is made before the first lesson.
No refund on tuition if the termination is made after your first lesson of the month.
No refund on tuition will be given for failure to schedule lessons before the expiration of the remaining lessons (see lesson cancellation policy above).

Marketing

Any photographs, audio or video recording of students or other family members on Happy Minds School Of Music facilities or during HMSM or other performance events may be used for promotional purposes, such as on the HMSM website or other publications. There is no compensation for the use of photographs, audio, and video recordings.

Declined Payment Fee

There is a $30 fee for any returned checks, in addition to any additional bank charges we incur.

Delinquent Accounts

Happy Minds School Of Music reserves the right to suspend or discontinue instruction of any student with delinquent accounts. Accounts are considered delinquent if it has an outstanding account balance that is past due.

Dismissal of Student

Happy Minds School Of Music reserves the right to dismiss any student due to frequent absences, disciplinary problems, overdue tuition payments and/or noncompliance with any of HMSM’s policies stated herein.

Policy Changes

Happy Minds School Of Music reserves the right to change its policies, tuition rates, fees, or waivers at any time.

Lesson Information